Refund & Cancellation Policy

1. Gym membership fees you pay to your gym

Fees you pay for your gym membership — in cash at the desk, or by UPI to your gym's own UPI ID through the app — go directly to your gym. GymMantra is not a party to that payment and does not hold those funds. Refunds, transfers and cancellations of gym memberships are governed by your gym's own policy — please speak to your gym owner or front desk.

2. Member AI Premium

• AI features start with a free trial — no payment needed to try them.
• AI Premium is a one-time purchase for 30 days of access. It does not auto-renew, so there is nothing to cancel — access simply ends unless you buy again.
• If you were charged but did not receive access, or were charged twice, email us within 7 days and we will make it right (fix the access or refund the payment).

3. Platform subscription (gym owners)

• You can set up your gym and start free — no card or payment details are required.
• Paid platform plans can be cancelled at any time; your console stays active until the end of the period you have paid for. We do not offer pro-rata refunds for the unused part of a billing period.
• Billing errors (double charge, wrong amount, charged after cancellation) are refunded in full — report them within 7 days of the charge.

4. Day passes

Day passes are sold by, and fulfilled by, the gym you purchase them from. If you could not use a valid pass because of a problem at the gym, contact the gym first; if the problem was caused by a GymMantra failure (for example a payment captured without a ticket being issued), email us and we will refund it.

5. How to request a refund

Email gymmantra.in@gmail.com with the payment date, amount, the account or phone number used, and a short description of the issue. We respond within 2 business days and approved refunds are processed to the original payment method within 5–7 business days.

6. Related policies

See our Terms of Service and Privacy Policy. To delete your account and data, use the account deletion page.